01 Information We Collect

When you contact CIVAL through Facebook Messenger or other connected services, we may receive information necessary to communicate with you, such as your name, public profile information made available by the platform, messages you send to us, product inquiries, company information you voluntarily provide, country or market information, and other details required to respond to your request.

02 How We Use Your Information

We use this information to:

• Respond to customer inquiries and messages.
• Provide information about CIVAL products and services.
• Understand product requirements and applications.
• Qualify business and sales inquiries.
• Provide technical and commercial assistance.
• Improve our customer service and communication.
• Transfer conversations to a human CIVAL representative when necessary.

03 AI-Assisted Customer Service

CIVAL may use automated and artificial-intelligence-assisted systems to help process and respond to customer inquiries. These systems may analyze the content of messages in order to understand requests and provide relevant responses.

Automated responses are intended to provide general product and customer-service assistance. Commercial commitments such as final quotations, discounts, payment terms, stock confirmation, contractual terms, and binding delivery commitments may require confirmation by an authorized CIVAL representative.

04 Facebook and Messenger

When you communicate with CIVAL through Facebook or Messenger, information may also be processed by Meta according to Meta’s own terms and privacy policies.

CIVAL uses information received through Meta services only for legitimate customer communication, support, sales, and related business purposes.

05 Sharing of Information

CIVAL does not sell personal information received through customer communications.

Information may be shared with service providers used to operate our customer-service systems when necessary to provide the service, subject to appropriate confidentiality and data-protection requirements. Information may also be disclosed when required by applicable law.

06 Data Retention

We retain personal information only for as long as reasonably necessary to provide customer service, manage legitimate business communications, comply with legal obligations, and resolve disputes.

07 Data Deletion

You may request deletion of personal information associated with your communications with CIVAL by contacting us using the contact details provided below. We will review and process legitimate deletion requests in accordance with applicable requirements.

08 Data Security

We use reasonable administrative and technical measures designed to protect information against unauthorized access, disclosure, alteration, or loss.

09 Third-Party Services

Our services may rely on third-party technology providers, including communication, hosting, and artificial intelligence services. These providers may process limited information where necessary to provide their services.

10 Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, or legal requirements change. The latest version will be published on this page with an updated revision date.

11 Contact Us